Important Information

Please note payment of the deposit constitutes acceptance of these terms and conditions.

BOOKING Minimum cost charged is based on 50 adults. (Unless otherwise agreed by Kianinny Management)

CONFIRMATION OF BOOKING Tentative bookings or holding of date(s) can only be held for up to 7 days. Once this period has lapsed, Kianinny reserves the right to release the tentative reservation.

Due to high demand for hosting special occasions at Kianinny, a deposit of $2000 is asked with any function booking to secure your desired date. In the event of a cancellation, deposits are non-refundable and non-transferable. This deposit payment should be made within 7 days of booking to secure the date.

ARRIVAL/DEPARTURE Standard arrival time is 3:00 pm and standard departure time is 10:00 am

SECURITY BOND Kianinny requires payment of a $1000 security bond included in your final payment. Kianinny reserve the right to make deductions from your security bond in the event that you, or any guest/supplier working on your behalf or attending your function causes any of the following; Damages to buildings or landscaping, Damages to hire items, and/or fittings or fixtures any mess or damage requiring extra or additional cleaning to return the premise to a satisfactory standard. This includes litter, cigarette butts, bottles and cans left around the property.

Any balance of the security bond after allowing a reasonable estimate of such loss or damage (if any) shall be refunded to you within 14 days by electronic bank transfer. Should any charges need to be discussed; refund of the bond may be delayed. If the security bond is insufficient to pay for such loss or damage, an invoice will be issued for additional charges.

LIQUOR LICENCE / RESPONSIBLE SERVICE OF ALCOHOL Kianinny is committed to the responsible service of alcohol. All staff members are instructed not to serve alcoholic beverages to guests under the age of 18 years old or to those guests who appear to be in a state of intoxication

Service of alcoholic beverages will conclude by 11.30 pm.

Spirits can only be served by using mixed cans or bottles. Strictly no BYO unless discussed with owners prior to function.

MISCONDUCT 

The Client, guests and any other person attending the function are financially responsible for any damage sustained during the course of the function.

Kianinny reserves the right to exclude or eject any person for misconduct from the function or the premises without liability.

To the maximum extent permitted by law  The Client shall indemnify, and keep indemnified Kianinny from and against all and any action claims, demands, losses, damages, costs and expenses for which Kianinny shall or may become liable  in respect of, or arising from the death of, or injury to, any person or loss of, or damage to, the property of any person arising from, or out of any misconduct, negligence, error, omission or forgetfulness on the part of The Client(or any invitee of The Client) whatsoever, howsoever arising.

PHOTOGRAPHS The Client(s) hereby allow(s) Kianinny Bush Cottages to display any photographs taken on premises, and to generally promote the business in advertising, brochures, magazine articles, websites, sample albums etc.

PAYMENT It is the policy of Kianinny that FULL PAYMENT including Outstanding Balance and Security Bond — be made 7 days prior to your booking. Any extras incurred can be made and invoiced accordingly on completion of the function/stay and that payment should be made within 7 days. 50% of estimated invoice is payable 3 months out from event.

PRICES All prices quoted are inclusive of GST. Prices are correct at the time of printing and are subject to change without notice. However, any change in price will be communicated wherever possible.

CONFIRMATION OF GUEST NUMBERS For Planning and Emergency Procedures — Final guest attendance numbers must be notified to Kianinny writing, a minimum of 2 weeks prior to your wedding/Function.

CONDUCT/TERMINATING THE OCCUPANCY Kianinny reserves the right to terminate the occupancy without notice for breach of the General Conditions for Hire or Terms + Conditions. Kianinny Staff are empowered to act as deemed necessary for the proper conduct of the stay.

CANCELLATIONS All cancellations are required to Kianinny in writing. Deposit is non-refundable and non transferrable. Where a Wedding/Function Booking terminates their booking less than 180 days (6‑months) prior to arrival, the group are also liable for full payment of the venue hire fee or 25% of invoice charges whichever is higher. Wedding/Function bookings that terminate their booking within 30 days of arrival are subject to full payment of the estimated invoice.

CONFETTI + SPARKLERS The use of Sparklers is only permitted outdoors & on days/times of year that local RFS Regulations allow (low fire danger days). Out of respect for the environment, Kianinny does not permit the use of confetti, metal scatters, glitter, rice or similar items. An acceptable alternative would be rose petals, but must be removed at the end of the event.

CANDLES / NAKED FLAMES The use of candles and/or naked flames are not permitted.

SMOKING Smoking is only allowed in allocated areas, never indoors. All cigarettes must be disposed of in ashtrays provided. Failure to comply will result in additional cleaning charges.

Group Booking Payments and Cancellation Policy

A group booking is covered under this clause if they have booked 5 or more cottages (and or lodges) or have 30 or more people in their booking. Payments for group bookings are as follows: 25% deposit on booking, 50% payment 30 days out from the commencement of the booking and full payment 14 days out from the booking. Cancellations more than 30 days out will receive a full refund. Cancellations within 30 days will forfeit their 50% deposit. Cancellations within 14 days will forfeit their full payment.

Accommodation Change

Management reserves the right to relocate a booking where necessary.

Age gaps for Tariffs

For the purpose of tariff calculations guests aged between 3 and 15 years at time of stay are classed as children. Infants aged 2 years or under at the time of stay are free of charge. 16 and over are classed as Adults.

Arrival and Departure Times

Check-in time is from 3.00 pm and check-out time is before 10.00 am, unless by prior arrangement.

Balance Payment

To be paid in full 7 days out from arrival, either in cash or by EFTPOS, MasterCard, Visa or American Express. Balance payments will be charged to the authorised credit card on file for your booking. If you would like to pay your balance on arrival with Cash or a cheque please contact reception to confirm this payment method.

Car and Trailer Parking

Undercover parking is available for one car per cottage. There is some parking available for a second vehicle and boat trailers. If required please advise prior to arrival so as to avoid any inconvenience.

Cancellations

Cancellations to bookings more than 7 days out from their arrival date will receive a refund.

Cancellations to bookings 7 days or less from their arrival date will be charged the price of the reservation.

Bookings that depart early or arrive later than their booked dates that are not advised in writing prior to 7 days out from their arrival date will be charged the full booking price of the original booking.

Damage to Premises

Any damage, breakage or misplacement to Kianinny’s facilities/amenities caused during stay that requires replacement, repair, or service will be charged against the credit card or debit card provided. The charges will be at the sole discretion of Kianinny management and will apply for up to 7 days after departure.

Deposits & Short Notice Bookings

To confirm a reservation a 25% deposit is required. Full payment is required 7 days prior to your arrival date.This will be charged to your authorised credit or debit card. Reservations made within 7 days of the arrival date are subject to payment in full at time of booking.

Firewood

Is available free of charge for use in the cottage fireplaces from April till November.

Flora and Fauna

Guests are required to take particular care to protect our native fauna and the animals and birdlife which are very trusting and visitor friendly.

Parties and Noise

To ensure everyone can enjoy our peaceful surrounds noise is to be kept to a minimum after 9pm. Please be respectful of your fellow guests. There is a no party policy in the cottages. For events and venue hire separate terms and conditions are available and applicable.

Payment Plans

To be eligible to pay for your holiday by Payment Plan, you must:

• Be eighteen (18) years of age or over
•  Be an Australian Citizen or Permanent Resident
• Make a booking with Kianinny Bush Cottages
• Have a valid credit or debit card
• Your stay must have a value of $150 or more

Repayment options can be made weekly, fortnightly or monthly (subject to the time frame between the date of your holiday and the date you start your Payment Plan). A $2.00 administration fee is applied to every, individual payment.

The final payment for all Payment Plans will be due 7 days before the date of arrival.

All payments are in Australian dollars.

Payments will be deducted as follows:

• Weekly Payment Options – on the Start Date, then weekly on the same week day (Direct Debit Date)
• Fortnightly Payment Options – on the Start Date then fortnightly on the same week day (Direct Debit Date)
• Monthly Payment Options – on the Start Date and on the same date each month following (Direct Debit Date)

If you do not complete the payments under the Payment Plan, and remain in arrears for two (2) or more installments, or on the day which is 7 days before arrival, then:

• Your booking will be cancelled
• A cancellation fee in accordance with our cancellation policy will apply https://kianinny.com.au/booking-conditions Refunds are not available for cancellations less than 42 days (6 weeks) before arrival or due to early departures, no shows, change of mind, inclement weather, or where clients are asked to leave the accommodation for breaching our rules.

Cancellation or Termination
To cancel a payment plan (prior to the final payment date) you will need to contact Kianinny Bush Cottages, in writing and confirm your cancellation no less than 5 business days from your next Direct Debit Date. If you do not provide sufficient time for cancellation, we may not be able to cancel your payment plan prior to the next payment due date.
The agreement may be terminated by Kianinny Bush Cottages at any time by notice in writing to you, if the Payment Plan has not been paid when due or in breach of our booking Terms & Conditions.

Conditions
Guest must notify us immediately if your credit or debit card details applied to the payment plan change or is no longer valid.
Guest must provide us with accurate billing information including your full name, address, mobile phone number, email address.
The biller name on your credit or debit card must be the same name in which the booking has been made.
Kianinny Bush Cottages reserves the right to cancel your Payment Plan agreement should two (2) or more of your payments be returned or dishonoured. The guest will be liable for any bank or merchant fees associated with dishonoured payments
If a payment is returned or dishonoured, you will be required to pay the missed payment by credit or debit card prior to the final payment is due (7 days prior to arrival).
It is the guest responsibility to have sufficient funds available on your credit or debit card to meet the Installment payments.
Any queries concerning disputed debit payments must be directed to Kianinny Bush Cottages where you have your booking.
It is your responsibility to ensure you keep your contact details, including your email and postal address up to date and notify Kianinny Bush Cottages of any changes to these details
The guest is bound by the latest version of these Terms & Conditions. Kianinny Bush Cottages will use reasonable endeavours to notify you of any changes to the Terms & Conditions by placing notice on our website. Where there are changes that could adversely affect or limit your rights under these Terms & Conditions, Kianinny Bush Cottages will provide written notice to you by way of the email or postal address you have provided.

Pets

We are very excited to offer pet friendly accommodation during our winter period from May 1st to August 31st. Please help us ensure that you, your pet, all of our guests and natural wildlife can enjoy their time at Kianinny.

• Pets are allowed inside the pet friendly cottages (Cottage 15 and 16), please ensure you bring a blanket or sheet to cover any furniture your pet might want to snuggle on.
• A maximum of 2 pets is allowed per cottage
• Pets must be free from fleas, worms and ticks.
• Don’t forget to pack your pets bedding, mats, feeding bowls etc.
• Dogs must be supervised at all times and never left unattended in the park or cottage
• Unfriendly behaviour towards other guests or pets will not be tolerated. All pet owners must have their animal under control at all times.
• Any disturbances such as barking, are to be kept to an absolute minimum to ensure that other guests are not inconvenienced.
• Please ensure you clean up after your pet and bag any waste before placing it in the bin.
• Pets are not allowed in areas such as – swimming pool area, communal areas such as the Lakeside Pavilion and Bush Pavilion, laundry with the exception of guide dogs
• You agree to be responsible for all property damages and/or personal injuries resulting from your dog
• Guests are to remove all traces (as best they can) of the dog being present in the cottage. This includes (but yet not restricted to) any fur/hair, food, stains, smells or faeces

Please remember as the pet owner, you are solely responsible to control and manage your pet. Failure to comply with the rules above may result in you being asked to leave the Park, forfeiting all monies paid. Failure to comply with these rules may result in guests being asked to leave the accommodation.

Check out

At departure guests are required to wash all dishes, place rubbish in receptacles provided and leave cottage in a clean and tidy state. Should housekeeping have to undertake extensive servicing to return cottage to an acceptable standard Kianinny management reserves the right to charge the credit card provided $45 for every additional hour required or part thereof.

Servicing

Cottages are serviced once a week, extra towels can be provided at an extra charge if you would like a more frequent service.

Tariffs

Management reserves the right to alter the tariffs, but every attempt will be made to notify guests of the change.

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