Booking Conditions

Kianinny Booking Conditions

Occupancy

For the purpose of tariff calculations guests aged between 3 and 15 years at time of stay are classed as children. Infants aged 2 years or under at the time of stay are free of charge.

Arrival and Departure Times

Check-in time is from 3.00 pm and check-out time is before 10.00 am, unless by prior arrangement.

Car and Trailer Parking

Undercover parking is available for one car per cottage. There is some parking available for a second vehicle and boat trailers. If required please advise prior to arrival so as to avoid any inconvenience.

Deposits & Short Notice Bookings

To confirm a reservation a 25% deposit is required. Reservations made within 14 days of the arrival date are subject to payment in full at time of booking.

Cancellations

If a confirmed reservation, cancellation must be made in writing. If cancelled 42 days (6 weeks) prior to scheduled arrival date, the deposit will be refunded minus a $25 administration fee. If cancelled within 42 days (6 weeks) of scheduled arrival date are subject to a nil deposit refund. A later arrival or earlier departure date does not qualify for a refund.

Balance Payment

To be paid in full on arrival, either in cash or by EFTPOS, MasterCard, Visa or American Express.

Payment Plans

To be eligible to pay for your holiday by Payment Plan, you must:
— Be eighteen (18) years of age or over
— Be an Australian Citizen or Permanent Resident
— Make a booking with Kianinny Bush Cottages
— Have a valid credit or debit card
— Your stay must have a value of $150 or more
Repayment options can be made weekly, fortnightly or monthly (subject to the time frame between the date of your holiday and the date you start your Payment Plan). A $2.00 administration fee is applied to every, individual payment.
The final payment for all Payment Plans will be due 7 days before the date of arrival.
All payments are in Australian dollars.
Payments will be deducted as follows:
— Weekly Payment Options – on the Start Date, then weekly on the same week day (Direct Debit Date)
— Fortnightly Payment Options – on the Start Date then fortnightly on the same week day (Direct Debit Date)
— Monthly Payment Options – on the Start Date and on the same date each month following (Direct Debit Date)
If you do not complete the payments under the Payment Plan, and remain in arrears for two (2) or more installments, or on the day which is 7 days before arrival, then:
— Your booking will be cancelled
— A cancellation fee in accordance with our cancellation policy will apply https://kianinny.com.au/booking-conditions/
Refunds are not available for cancellations less than 42 days (6 weeks) before arrival or due to early departures, no shows, change of mind, inclement weather, or where clients are asked to leave the accommodation for breaching our rules.

Cancellation or Termination
To cancel a payment plan (prior to the final payment date) you will need to contact Kianinny Bush Cottages, in writing and confirm your cancellation no less than 5 business days from your next Direct Debit Date. If you do not provide sufficient time for cancellation, we may not be able to cancel your payment plan prior to the next payment due date.
The agreement may be terminated by Kianinny Bush Cottages at any time by notice in writing to you, if the Payment Plan has not been paid when due or in breach of our booking Terms & Conditions.

Conditions
Guest must notify us immediately if your credit or debit card details applied to the payment plan change or is no longer valid.
Guest must provide us with accurate billing information including your full name, address, mobile phone number, email address.
The biller name on your credit or debit card must be the same name in which the booking has been made.
Kianinny Bush Cottages reserves the right to cancel your Payment Plan agreement should two (2) or more of your payments be returned or dishonoured. The guest will be liable for any bank or merchant fees associated with dishonoured payments
If a payment is returned or dishonoured, you will be required to pay the missed payment by credit or debit card prior to the final payment is due (7 days prior to arrival).
It is the guest responsibility to have sufficient funds available on your credit or debit card to meet the Installment payments.
Any queries concerning disputed debit payments must be directed to Kianinny Bush Cottages where you have your booking.
It is your responsibility to ensure you keep your contact details, including your email and postal address up to date and notify Kianinny Bush Cottages of any changes to these details
The guest is bound by the latest version of these Terms & Conditions. Kianinny Bush Cottages will use reasonable endeavours to notify you of any changes to the Terms & Conditions by placing notice on our website. Where there are changes that could adversely affect or limit your rights under these Terms & Conditions, Kianinny Bush Cottages will provide written notice to you by way of the email or postal address you have provided.

Damage to Premises

Any damage, breakage or misplacement to Kianinny’s facilities/amenities caused during stay that requires replacement, repair, or service will be charged against the credit card provided. The charges will be at the sole discretion of Kianinny management and will apply for up to 7 days after departure.

Servicing

At departure guests are required to wash all dishes, place rubbish in receptacles provided and leave cottage in a clean and tidy state. Should housekeeping have to undertake extensive servicing to return cottage to an acceptable standard Kianinny management reserves the right to charge the credit card provided $45 for every additional hour required or part thereof. Cottages are serviced once a week, extra towels can be provided at an extra charge.

Tariffs

Management reserves the right to alter the tariffs, but every attempt will be made to notify guests of the change.

Accommodation Change

Management reserves the right to relocate a booking where necessary.

Firewood

Is available free of charge for reasonable use as deemed by management.

Flora and Fauna

Guests are required to take particular care to protect our native fauna and the animals and birdlife which are very trusting and visitor friendly.

Pets

Sorry, we do not allow pets. Quality kennels and catteries are located within close proximity to Kianinny.

Failure to comply with these rules may result in guests being asked to leave the accommodation.