Group Booking Payments and Cancellation Policy
A group booking is covered under this clause if they have booked 5 or more cottages (and or lodges) or have 30 or more people in their booking. Payments for group bookings are as follows: 25% deposit on booking, 50% payment 30 days out from the commencement of the booking and full payment 14 days out from the booking. Cancellations more than 30 days out will receive a full refund. Cancellations within 30 days will forfeit their 50% deposit. Cancellations within 14 days will forfeit their full payment.
Management reserves the right to relocate a booking where necessary.
Age gaps for tariffs
For the purpose of tariff calculations guests aged between 3 and 15 years at time of stay are classed as children. Infants aged 2 years or under at the time of stay are free of charge. 16 and over are classed as Adults.
Arrival and Departure Times
Check-in time is from 3.00 pm and check-out time is before 10.00 am, unless by prior arrangement.
To be paid in full 7 days out from arrival, either in cash or by EFTPOS, MasterCard, Visa or American Express. Balance payments will be charged to the authorised credit card on file for your booking. If you would like to pay your balance on arrival with Cash or a cheque please contact reception to confirm this payment method.
Car and Trailer Parking
Undercover parking is available for one car per cottage. There is some parking available for a second vehicle and boat trailers. If required please advise prior to arrival so as to avoid any inconvenience.
Cancellations to bookings more than 7 days out from their arrival date will receive a refund.
Cancellations to bookings 7 days or less from their arrival date will be charged the price of the reservation.
Covid-19 Special Clause for peace of mind – Should government travel restrictions prevent you from being able to attend your booking within 7 days from the check in date a full credit will be issued to use at another time.
Bookings that depart early or arrive later than their booked dates that are not advised in writing prior to 7 days out from their arrival date will be charged the full booking price of the original booking.
Damage to Premises
Any damage, breakage or misplacement to Kianinny’s facilities/amenities caused during stay that requires replacement, repair, or service will be charged against the credit card or debit card provided. The charges will be at the sole discretion of Kianinny management and will apply for up to 7 days after departure.
Deposits & Short Notice Bookings
To confirm a reservation a 25% deposit is required. Full payment is required 7 days prior to your arrival date.This will be charged to your authorised credit or debit card. Reservations made within 7 days of the arrival date are subject to payment in full at time of booking.
Is available free of charge for use in the cottage fireplaces from April till November.
Flora and Fauna
Guests are required to take particular care to protect our native fauna and the animals and birdlife which are very trusting and visitor friendly.
Parties and Noise
To ensure everyone can enjoy our peaceful surrounds noise is to be kept to a minimum after 9pm. Please be respectful of your fellow guests. There is a no party policy in the cottages. For events and venue hire separate terms and conditions are available and applicable.
To be eligible to pay for your holiday by Payment Plan, you must:
— Be eighteen (18) years of age or over
— Be an Australian Citizen or Permanent Resident
— Make a booking with Kianinny Bush Cottages
— Have a valid credit or debit card
— Your stay must have a value of $150 or more
Repayment options can be made weekly, fortnightly or monthly (subject to the time frame between the date of your holiday and the date you start your Payment Plan). A $2.00 administration fee is applied to every, individual payment.
The final payment for all Payment Plans will be due 7 days before the date of arrival.
All payments are in Australian dollars.
Payments will be deducted as follows:
— Weekly Payment Options – on the Start Date, then weekly on the same week day (Direct Debit Date)
— Fortnightly Payment Options – on the Start Date then fortnightly on the same week day (Direct Debit Date)
— Monthly Payment Options – on the Start Date and on the same date each month following (Direct Debit Date)
If you do not complete the payments under the Payment Plan, and remain in arrears for two (2) or more installments, or on the day which is 7 days before arrival, then:
— Your booking will be cancelled
— A cancellation fee in accordance with our cancellation policy will apply https://kianinny.com.au/booking-conditions/
Refunds are not available for cancellations less than 42 days (6 weeks) before arrival or due to early departures, no shows, change of mind, inclement weather, or where clients are asked to leave the accommodation for breaching our rules.
Cancellation or Termination
To cancel a payment plan (prior to the final payment date) you will need to contact Kianinny Bush Cottages, in writing and confirm your cancellation no less than 5 business days from your next Direct Debit Date. If you do not provide sufficient time for cancellation, we may not be able to cancel your payment plan prior to the next payment due date.
The agreement may be terminated by Kianinny Bush Cottages at any time by notice in writing to you, if the Payment Plan has not been paid when due or in breach of our booking Terms & Conditions.
Guest must notify us immediately if your credit or debit card details applied to the payment plan change or is no longer valid.
Guest must provide us with accurate billing information including your full name, address, mobile phone number, email address.
The biller name on your credit or debit card must be the same name in which the booking has been made.
Kianinny Bush Cottages reserves the right to cancel your Payment Plan agreement should two (2) or more of your payments be returned or dishonoured. The guest will be liable for any bank or merchant fees associated with dishonoured payments
If a payment is returned or dishonoured, you will be required to pay the missed payment by credit or debit card prior to the final payment is due (7 days prior to arrival).
It is the guest responsibility to have sufficient funds available on your credit or debit card to meet the Installment payments.
Any queries concerning disputed debit payments must be directed to Kianinny Bush Cottages where you have your booking.
It is your responsibility to ensure you keep your contact details, including your email and postal address up to date and notify Kianinny Bush Cottages of any changes to these details
The guest is bound by the latest version of these Terms & Conditions. Kianinny Bush Cottages will use reasonable endeavours to notify you of any changes to the Terms & Conditions by placing notice on our website. Where there are changes that could adversely affect or limit your rights under these Terms & Conditions, Kianinny Bush Cottages will provide written notice to you by way of the email or postal address you have provided.
We are very excited to offer pet friendly accommodation for the first time at Kianinny. Please help us ensure that you, your pet, all of our guests and natural wildlife can enjoy their time at Kianinny.
- Pets are allowed inside the pet friendly cottages (Cottage 15 and 16), please ensure you bring a blanket or sheet to cover any furniture your pet might want to snuggle on.
- A maximum of 2 pets is allowed per cottage
- Pets must be free from fleas, worms and ticks.
- Don’t forget to pack your pets bedding, mats, feeding bowls etc.
- Dogs must be supervised at all times and never left unattended in the park or cottage
- Unfriendly behaviour towards other guests or pets will not be tolerated. All pet owners must have their animal under control at all times.
- Any disturbances such as barking, are to be kept to an absolute minimum to ensure that other guests are not inconvenienced.
- Please ensure you clean up after your pet and bag any waste before placing it in the bin.
- Pets are not allowed in areas such as – swimming pool area, communal areas such as the Lakeside Pavilion and Bush Pavilion, laundry with the exception of guide dogs
- You agree to be responsible for all property damages and/or personal injuries resulting from your dog
- Guests are to remove all traces (as best they can) of the dog being present in the cottage. This includes (but yet not restricted to) any fur/hair, food, stains, smells or faeces
Please remember as the pet owner, you are solely responsible to control and manage your pet. Failure to comply with the rules above may result in you being asked to leave the Park, forfeiting all monies paid. Failure to comply with these rules may result in guests being asked to leave the accommodation.
At departure guests are required to wash all dishes, place rubbish in receptacles provided and leave cottage in a clean and tidy state. Should housekeeping have to undertake extensive servicing to return cottage to an acceptable standard Kianinny management reserves the right to charge the credit card provided $45 for every additional hour required or part thereof.
Cottages are serviced once a week, extra towels can be provided at an extra charge if you would like a more frequent service.
Management reserves the right to alter the tariffs, but every attempt will be made to notify guests of the change.